Man With Van Bromleycommon Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Bromleycommon provides removals, transport, loading, unloading, and related household or business moving services in the UK. By making a booking, the customer agrees to be bound by the terms below. These terms are designed to create a clear understanding of what is included in the service, how bookings are accepted, how payments are handled, and what happens if circumstances change.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating under the name Man With Van Bromleycommon, and “you” or “the customer” refers to the person, business, or organisation placing the booking. The customer must be at least 18 years old and able to enter into a legally binding agreement. If the booking is made on behalf of another person or business, the person making the booking confirms they have authority to do so.

These terms apply to all jobs unless we agree otherwise in writing. Any estimate, quotation, or discussion before the booking is confirmed is provided in good faith based on the information supplied by the customer. If the details change, the price or service requirements may also change. We recommend that the customer reads these terms carefully before confirming a reservation.

1. Booking Process

A booking with Man With Van Bromleycommon is only confirmed once we have accepted the request and, where applicable, received any required deposit or advance payment. A booking request may include information such as collection and delivery addresses, dates, access conditions, inventory, parking restrictions, stairs, lifting requirements, and whether any specialist handling is needed. The customer is responsible for giving accurate and complete information at the time of booking.

We may provide a quotation based on the details supplied. Any quotation is typically an estimate unless expressly stated to be fixed. If the customer provides incomplete or incorrect information, or if the job differs from what was described, we reserve the right to amend the quote, alter the vehicle size, add extra staff, or refuse to proceed if the service cannot be delivered safely or lawfully. Where possible, we will discuss any change with the customer before the job starts.

The customer should ensure that all relevant parties are available at the agreed times and that access is suitable for the vehicle and staff. Delays caused by waiting for keys, missing items, inability to access the property, or incorrect address details may result in additional charges. We may also ask for proof of identity, confirmation of ownership or authority, or other reasonable information to help prevent fraud or disputes.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out the service. The customer agrees to prepare items for transport where requested, including disconnecting appliances, removing personal valuables, defrosting fridges or freezers if necessary, and ensuring that fragile or high-value items are suitably protected unless we have agreed in writing to pack or protect them as part of the service. Any special handling instructions should be provided before the move begins.

The customer must ensure that items being transported are lawful to move, properly owned or authorised for removal, and not hazardous, illegal, stolen, or otherwise prohibited. We may refuse to transport certain items, including but not limited to flammable substances, explosives, toxic materials, live animals, cash, jewellery, drugs, weapons, or items requiring specialist licensing or permits. If such items are discovered without prior disclosure, we may stop the job and charge for time already spent.

We reserve the right to decline or suspend the service if our staff consider that conditions are unsafe, abusive, or materially different from what was originally described. This may include unsafe lifting, blocked access, aggressive behaviour, lack of parking, excessive distance from the vehicle, or structural issues at the premises. In such cases, any additional costs caused by the change may be passed on to the customer.

3. Payments

Unless otherwise agreed, payment is due in accordance with the quotation or invoice issued for the job. We may require a deposit, advance payment, or payment card details to secure a booking. Final payment must be made on completion of the service, unless we have agreed credit terms in writing. We accept the methods of payment specified at the time of booking or invoicing. The customer is responsible for ensuring that funds are available and that all payments are made in full without deduction or set-off unless required by law.

Any quoted price is based on the details supplied at the time of booking and may be adjusted where the actual service differs from the agreed scope. This may include additional waiting time, extra labour, difficult access, congestion, ferry or toll charges, parking costs, multi-drop deliveries, or unforeseen delays caused by the customer or third parties. If the job extends beyond the estimated time, hourly charges or overtime rates may apply.

Where an invoice is overdue, we reserve the right to charge statutory interest and reasonable recovery costs to the extent permitted by UK law. If payment is not made, we may suspend further services, withhold delivery where lawful, or take appropriate debt recovery action. Any discounts or special rates are offered at our discretion and may be withdrawn if the customer breaches these terms.

4. Cancellations, Amendments, and No-Shows

The customer may cancel or amend a booking, but notice must be given as early as possible. Cancellation charges may apply depending on the timing of the notice, any resources already allocated, and whether the work was scheduled for a busy period. If a deposit has been taken, it may be non-refundable in part or in full where we have reserved time, staff, or vehicles for the booking.

If the customer cancels at short notice, fails to provide access, is not present at the agreed time, or is otherwise unable to proceed with the move, we may charge a cancellation fee or a call-out fee to cover our costs. If the customer requests a significant change to the booking, such as a different date, additional items, or a different address, we will try to accommodate the request, but we are not obliged to do so unless we confirm it in writing.

We may cancel or reschedule a booking if there are circumstances beyond our reasonable control, including severe weather, vehicle breakdown, traffic disruption, staff illness, road closures, or events that make performance impossible or unsafe. Where this happens, we will seek to rearrange the service or issue a refund for any amount paid for services not yet provided, but we will not be liable for indirect losses arising from the cancellation.

5. Liability and Insurance

We will take reasonable care of the customer’s goods while they are in our possession, but liability is limited in accordance with these Terms and Conditions. The customer is responsible for ensuring that items are suitably packed, labelled, and protected unless packing is included in the agreed service. We are not liable for damage caused by inadequate packing, pre-existing faults, ordinary wear and tear, or defects in the item itself.

We are not responsible for loss or damage arising from circumstances outside our control, including hidden defects in furniture, structural weaknesses, faulty fixtures, or items that become unstable during dismantling or reassembly. Where the customer asks us to move items through tight spaces, stairwells, or narrow access points, any resulting scuffs or damage that occur despite reasonable care may not be recoverable if the customer has insisted that the item be moved in that manner.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for loss or damage arising out of a booking will be limited to the amount paid for the service in question, unless a higher level of cover has been agreed in writing. The customer should notify us promptly of any claim and provide evidence where reasonably required.

6. Waste Regulations and Unwanted Items

Where our service includes disposal, clearance, or removal of unwanted items, the customer must comply with all applicable UK waste laws and regulations. We will only collect, transport, and dispose of waste in a lawful manner, and we may ask the customer to confirm what is being removed before the job begins. The customer remains responsible for declaring any items that may be hazardous, restricted, or subject to special handling requirements.

We do not knowingly remove controlled waste, clinical waste, asbestos, chemicals, paint, gas bottles, batteries, fridges requiring specialist treatment, electrical waste requiring regulated disposal, or any item classified as hazardous unless we have expressly agreed to do so and can lawfully accept it. If prohibited waste is presented, we may refuse collection or leave the item in place if necessary to comply with the law. Any false declaration by the customer that causes us to handle unlawful waste may result in additional charges and termination of the service.

The customer warrants that they have the legal right to authorise disposal of any items handed over to us. If documents, data-bearing devices, or confidential materials are included, the customer should remove or secure sensitive information before the collection. We are not responsible for accidental disclosure if the customer has not taken reasonable precautions.

7. Delays, Access, and Additional Charges

We aim to arrive within the agreed time window, but traffic, weather, previous jobs, and other operational factors may affect timings. Any arrival or completion times given are estimates only unless otherwise stated. If we are delayed for reasons beyond our control, we will make reasonable efforts to keep the customer informed and to complete the service as soon as practical.

The customer must ensure that parking, loading, and access arrangements are suitable and legal. If parking restrictions, long carry distances, lifts not working, or other access problems cause delays or extra labour, we may charge additional fees. Where parking permits, congestion fees, tolls, or similar costs are required for the job, these must usually be paid by the customer unless the quotation says otherwise.

If the customer asks us to wait, return later, or make multiple trips not included in the original agreement, extra time and mileage may be charged. We may also charge for reasonably incurred costs where a job cannot proceed due to the customer’s failure to prepare, provide access, or supply accurate details. Any estimates of time or price are therefore not guarantees unless expressly stated as fixed.

8. Complaints, Disputes, and Termination

Any concern about the service should be raised as soon as possible so that we have a fair opportunity to review the matter. The customer should provide relevant details, including the date, nature of the issue, and any supporting evidence. We will consider complaints in good faith and may request photographs, inventory records, or other information before deciding what, if any, remedy is appropriate.

If the customer breaches these Terms and Conditions, provides false information, behaves abusively, or causes a serious safety concern, we may terminate the job immediately and charge for work completed up to that point. We may also refuse future bookings where a customer’s conduct makes it unreasonable for us to continue. Termination does not affect any rights or liabilities that have already accrued.

These Terms and Conditions do not create any partnership, employment relationship, or agency arrangement between us and the customer. No failure or delay by us in exercising a right under these terms shall operate as a waiver of that right.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another jurisdiction.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any replacement provision shall be interpreted in a way that best reflects the original commercial intention, so far as permitted by law.

By confirming a booking with Man With Van Bromleycommon, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. These terms form the basis of the service contract and apply together with any written quotation, invoice, or agreed variation. Where there is any inconsistency, the written agreement for the specific booking will take priority to the extent of that inconsistency.