Privacy Policy

Man with Van Bromley Common Privacy Policy

This Privacy Policy explains how Man with Van Bromley Common collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Man with Van Bromley Common customers and enquiries in the Bromley Common area, whether you contact us online, by phone, or in person.

Man with Van Bromley Common is committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy describes the types of information we process, the lawful basis for processing, how long we keep data, who we share it with, and your rights in relation to your personal information.

Personal data we collect

We collect and process personal data that is necessary to provide our man with van and related services. The information we may collect includes:

Identification and contact details such as your name, address, collection and delivery addresses, and other relevant location details for the move or transport service. Communication details such as your preferred contact method and the contents of messages or enquiries you send to us. Service details such as information about the items to be moved, access information for properties, and any special instructions relevant to the service. Transaction and booking information such as dates and times of bookings, quoted prices, invoices, payments, and records of services provided. Technical information such as basic usage data generated when you visit our website, including standard log information and information sent by your browser. This may include IP address, browser type, and pages visited, where permitted by applicable law. Voluntary feedback and review information if you choose to provide comments, testimonials or complaints about our services.

We do not intentionally collect special category data such as health information, racial or ethnic origin, or other sensitive data. If you choose to share such information with us, it will only be used where strictly necessary to provide the requested service and in line with this Privacy Policy.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our services, including arranging, scheduling and carrying out man with van services, handling bookings and enquiries, preparing quotations, and issuing invoices. To communicate with you about your booking, respond to questions and requests, send confirmations, and update you on any changes to your service. To manage our business operations, including record keeping, financial administration, accounting, and the management of disputes or claims. To improve our services by analysing how our services are used, gathering feedback, and monitoring quality. To comply with legal obligations, including taxation, accounting, and responding to lawful requests from public authorities. To protect our rights, property and safety, and the rights, property and safety of our staff, customers and third parties, including fraud prevention and security.

Lawful basis for processing

We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:

Contract performance: We process your personal data when it is necessary to enter into a contract for services with you or to perform a contract we have with you, for example to deliver a booked man with van service or provide a quote on request. Legal obligation: We may process your data such as transaction and invoice details where necessary to comply with legal and regulatory requirements, including tax and accounting laws. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes activities such as improving our services, maintaining records of past moves, managing queries and complaints, and ensuring the security of our operations. Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing where required by law. Where processing is based on consent you have the right to withdraw that consent at any time.

Data retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law.

Booking and service records, including your contact details, collection and delivery addresses, and details of the services provided, are generally retained for a period that enables us to handle queries, complaints or legal claims and to satisfy tax and accounting requirements. Financial and transactional records, such as invoices and payment records, are usually kept for the period required by applicable tax and accounting laws. Communication records, such as emails and messages about your booking, may be retained for an appropriate period to manage our relationship with you and to resolve any subsequent issues.

When personal data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to an identifiable person.

Data processors and sharing of information

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

These third parties may act as data processors on our behalf, meaning they process personal data only under our instructions and for the agreed purposes. Categories of such processors may include:

Payment service providers that process card or electronic payments for our services. IT and system providers that host or support our website, booking systems, email services, and data storage. Professional advisers such as accountants or legal advisers when required for business, legal or tax purposes.

We may also share data with third parties acting as independent controllers in certain circumstances, for example:

Public authorities, regulators or law enforcement agencies where required by applicable law or in order to protect our rights or the rights of others. Professional advisers involved in handling disputes or claims.

All processors handling personal data on our behalf are required to apply appropriate security measures and to process data only in accordance with our written instructions and applicable data protection law.

International transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information. These safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms, in accordance with data protection law.

Data security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, and regular review of our data handling practices.

While we strive to protect your personal data, no transmission of information over the internet can be guaranteed as fully secure, and you share information with us at your own risk.

Your data protection rights

As a data subject under the UK General Data Protection Regulation, you have a number of rights in relation to your personal data. These rights apply to customers and prospective customers of Man with Van Bromley Common in the Bromley Common area, subject to certain legal limitations and conditions.

Your rights include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used. Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or updated. Right to erasure: In certain circumstances, you have the right to request that your personal data is deleted. This right may be limited where we need to retain data for legal or contractual reasons. Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or where you have objected to our processing. Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing. We will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds or where it is required for legal claims. Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible. Right to withdraw consent: Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will take effect from the date the updated Privacy Policy is made available. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.