Terms and Conditions
Man with Van Bromley Common Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bromley Common provides removal, transport and related services to private and business customers. By placing a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 "We", "Us" and "Our" means Man with Van Bromley Common, being the provider of removal and associated services.
1.2 "You" and "Your" means the customer, being the person, firm or company who requests or accepts a quotation or otherwise engages our services.
1.3 "Services" means any transport, removal, loading, unloading, packing, labour, or other related services provided by us.
1.4 "Goods" means all personal effects, furniture, equipment, belongings, or other items that are the subject of the Services.
1.5 "Premises" means any property, address, access road, or location at or between which the Services are carried out.
1.6 "Contract" means the agreement between you and us for the provision of the Services, comprising these Terms and Conditions together with any written quotation or written confirmation provided by us.
2. Scope of Services
2.1 We provide man and van services, removal services, and related assistance such as loading and unloading within our service area and for journeys to and from that area, subject to agreement at the time of booking.
2.2 Our Services are provided on the basis of information supplied by you regarding the collection and delivery addresses, access conditions, type and quantity of Goods, and any special handling requirements.
2.3 We reserve the right to decline any booking or to refuse to transport certain Goods where it would be unsafe, unlawful, or unreasonable to do so.
3. Booking Process
3.1 You may request a quotation by providing details of the required job, including dates, addresses, approximate inventory, and any special requirements such as heavy or fragile items.
3.2 Quotations are based on the information provided by you at the time of enquiry. Any change to that information may result in an amendment to the price or the Services offered.
3.3 A booking is only confirmed when we have accepted your request and provided written or verbal confirmation of the booking details, including the agreed date, time window, and price or pricing basis.
3.4 We may require a deposit or part payment to secure a booking. Where a deposit is required, your booking will not be fully confirmed until the deposit has been received by us.
3.5 You are responsible for checking that all details on any quotation or booking confirmation are accurate and for informing us promptly of any errors or changes needed.
4. Access, Parking and Your Responsibilities
4.1 You are responsible for ensuring suitable parking is available for our vehicle at both the collection and delivery locations, and for obtaining any necessary permits or authorisations in advance.
4.2 You must inform us of any restrictions that may affect access, including narrow roads, low bridges, height or weight limitations, controlled parking zones, or gated premises, before the booking is confirmed.
4.3 You are responsible for ensuring that the Premises are safe and reasonably clear for our team to carry out the Services. This includes ensuring that stairways, corridors, lifts, and entrances are accessible.
4.4 Where additional time or separate arrangements are required due to access restrictions or parking difficulties not previously disclosed, we reserve the right to charge for waiting time or additional labour.
5. Packing, Loading and Excluded Items
5.1 Unless agreed otherwise in writing, you are responsible for packing your Goods properly and securely in suitable containers to withstand the normal risks of removal and transport.
5.2 We may assist with packing or disassembly and reassembly of furniture where this has been expressly agreed as part of the Services. Additional charges may apply.
5.3 The following items must not be included in the Goods and we accept no liability for loss or damage to them or resulting from their transport:
a) Hazardous or dangerous goods, including flammable, explosive, corrosive, or toxic substances.
b) Perishable items such as food or plants that may be damaged in transit.
d) Illegal items or goods obtained unlawfully.
5.4 You must notify us in advance of any particularly fragile or high-value items that are to be moved. We may, at our discretion, refuse to move such items or require that they are specially packed or insured.
6. Price, Payment and Waiting Time
6.1 Prices may be quoted as fixed prices, hourly rates, or a combination of both, depending on the nature of the job. The pricing basis will be clearly explained at the time of booking.
6.2 Unless otherwise stated, our prices do not include congestion charges, tolls, parking charges, or fees for special access arrangements. Any such charges incurred in providing the Services may be added to your final bill.
6.3 Payment terms will be confirmed at the time of booking. For most residential moves, payment is due either prior to the job commencing or immediately upon completion, as agreed.
6.4 We reserve the right to request part or full payment in advance, particularly for longer distance journeys, larger moves, or commercial work.
6.5 Where the work is charged by the hour, time will start from our arrival at the first Premises or, if we are delayed on arrival due to lack of access or parking, from the scheduled start time. Time will end once the last item has been unloaded or the vehicle leaves the final Premises, whichever is later.
6.6 Waiting time caused by access issues, keys not being available, or delays not caused by us may be charged at the agreed hourly rate.
7. Cancellations and Changes
7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
7.2 Where you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion, subject to any reasonable administration costs.
7.3 Where you cancel within 72 hours of the scheduled start time, we reserve the right to retain some or all of any deposit paid, and to charge a cancellation fee of up to 50 percent of the quoted price, to cover our lost opportunity and preparation costs.
7.4 Where you cancel on the day of the move or after our team has already set off, we may charge up to 100 percent of the quoted price.
7.5 If you request changes to the date, time, or scope of the Services, we will do our best to accommodate them, but this cannot be guaranteed. Changes may result in a revised quotation or additional charges.
8. Delays and Non-Performance
8.1 We will use reasonable efforts to start and complete the Services at the agreed times. However, times given for arrival or completion are estimates only and are not guaranteed.
8.2 We are not liable for delays beyond our reasonable control, including traffic congestion, road closures, weather conditions, vehicle breakdown, accidents, or delays caused by other parties.
8.3 If we are unable to attend at the agreed time due to circumstances within our control, we will notify you as soon as reasonably possible and either reschedule the job or, if appropriate, reduce the price by an amount reflecting the delay.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling and transporting your Goods. Our liability for loss or damage is, however, limited as set out in this section.
9.2 We are not liable for loss or damage arising from your failure to pack items properly, from normal wear and tear, or from the inherent nature of the items being moved.
9.3 We are not liable for any loss of profits, business interruption, or indirect or consequential loss, even if such loss was reasonably foreseeable.
9.4 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value for the specific item or items damaged, subject to an overall cap which will be no more than the total price payable for the Services under the relevant Contract.
9.5 We are not liable for loss of or damage to Goods where:
a) The Goods include items that we have specifically excluded from the Services.
b) The damage is caused by your instructions against our advice.
c) The Goods were already damaged, defective, or in poor condition before the Services commenced.
9.6 Any visible loss or damage must be reported to us as soon as reasonably possible, and in any event within 48 hours of completion of the Services. We may inspect the damage before any settlement is agreed.
10. Damage to Property
10.1 We will take reasonable care to avoid damage to your property while carrying out the Services.
10.2 We are not liable for damage to premises or property resulting from:
a) Moving Goods at your request in a way that is against our professional advice.
b) Pre-existing structural weaknesses or defects in the Premises.
c) Normal wear and tear arising from moving large or heavy items through confined spaces.
10.3 If any damage to property occurs, you must notify us as soon as practicable and give us a reasonable opportunity to inspect and, where appropriate, arrange repairs.
11. Waste Regulations and Prohibited Materials
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not authorised to transport or dispose of waste except in compliance with those regulations.
11.2 We do not carry household refuse, builder's rubble, hazardous waste, or any materials that require a licensed waste carrier, unless specifically agreed and arranged in compliance with relevant laws.
11.3 You must not present items for removal that are classified as controlled waste, hazardous materials, or substances that require special handling or permits, unless this has been agreed in advance and appropriate arrangements have been made.
11.4 Where you improperly present waste or prohibited items for removal, we may refuse to transport them, and any additional costs or fines incurred as a result of your actions will be your responsibility.
12. Inspection, Claims and Complaints
12.1 You are encouraged to inspect the Goods and Premises upon completion of the Services to identify any issues promptly.
12.2 Any concerns regarding the conduct of the Services, condition of the Goods, or alleged damage to property should be raised with us as soon as reasonably possible.
12.3 We will investigate any complaint in good faith and may request supporting information, photographs, or other evidence to assist with our assessment.
12.4 Where a claim for loss or damage is accepted, we may choose to repair the item, replace it on a like-for-like basis, or offer financial compensation up to the limit of our liability as set out in these Terms and Conditions.
13. Your Indemnity
13.1 You agree to indemnify us against any claims, losses, damages, or expenses arising from:
a) Your breach of these Terms and Conditions.
b) Your failure to obtain necessary permissions, permits, or consents.
c) The presence of prohibited, hazardous, or illegally held items within the Goods.
13.2 This indemnity includes any legal costs reasonably incurred by us in defending claims or enforcing our rights.
14. Insurance
14.1 We maintain public liability and, where applicable, goods in transit insurance at levels we consider appropriate for our operations.
14.2 You are responsible for arranging any additional insurance you deem necessary for your Goods or for higher-value items not covered within our usual limits.
15. Termination
15.1 We may suspend or terminate the Contract immediately if you commit a material breach of these Terms and Conditions, including but not limited to non-payment of sums due, unsafe working conditions, abusive behaviour, or requests that would require us to act unlawfully or unsafely.
15.2 On termination, you shall remain liable to pay for all Services performed up to the date of termination and any reasonable costs incurred as a result of the termination.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.3 You may not assign or transfer your rights or obligations under any Contract without our prior written consent. We may assign or subcontract our rights and obligations provided that this does not reduce the level of service you receive.
17.4 These Terms and Conditions, together with any written quotation or confirmation, represent the entire agreement between you and us in relation to the Services, and supersede any prior understandings or representations.
17.5 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.
By proceeding with a booking for our man and van and removal services, you confirm that you have read, understood, and agree to these Terms and Conditions.
